In the coming years, our workplaces are set to look completely different. Technology has seeped into all areas of our lives and our professional lives are no exception. The development of artificial intelligence (AI) has used the power of the internet, robotics, and more to improve our ways of working. Our workplaces are set to change fundamentally within a matter of years, as everything will become datafied and digitized.
Here are 8 ways AI will change your workplace.
1. Improved Collaboration Among Staff
Artificial intelligence is going to drastically improve how well teams can collaborate. This collaboration will not just be specific to human to human, but also it will see the improvement of human and machine collaboration. Accenture conducted research that found human-machine collaboration will increase productivity and revenue by 38% in the coming years. Additionally, two-thirds of business leaders believe that improved collaboration between machines and humans will help their companies to achieve strategic priorities more efficiently and effectively.
Organizations can use AI to help employees keep their knowledge up to date, and with this will come greater consistency of knowledge across all employees. This will make collaboration significantly easier as it cuts out any time wasted due to queries and inconsistent data sources. The easier it is for staff to find the right data sources and knowledge, the easier it is to collaborate.
2. Smart Remote Working
AI can benefit remote working in several ways, firstly, it can be used to improve the process of hiring remote workers. Secondly, it can also improve how we work remotely, as AI will be responsible for the automation of basic administrative tasks and this will save a lot of time for remote workers. Consequently, employees can get on with other, more pressing tasks while AI deals with the administrative details. While this seems trivial, developments in AI could lead to a world where we can solely work remotely but still benefit from working ‘in-person’ together. The possibility of virtual reality meetings can have people from all over the world in one virtual, ‘in-person’ meeting. This could radicalize remote working and location may never be a restricting factor ever again.
3. Increased Productivity
AI has had a profound effect on productivity in the workplace already, so it is exciting to imagine how far AI can go on the current trajectory. The best thing about AI is that robots do not need sick days, nor do they need breaks of sleep. Businesses are using this to their advantage and it has led to a significant increase in productivity and revenue. The use of voice assistant services has changed the game as workers can ask their voice assistants a question and get all the information they need in seconds. This saves a lot of tasks and it allows humans to get on with the more complex problems while the robots can provide humans with quick answers.
Additionally, AI can be used to analyze sales calls and offer real-time insights and tips to help improve the way employees engage with clients. The successful implementation of AI in the workplace will ensure the continued upward trajectory of productivity and revenue growth.
4. Finding And Hiring New Talent
Finding and hiring the right talent can take time and is a big obstacle for many businesses. Recruitment tends to be a process that is outsourced to other companies to deal with since it can be so time-consuming. However, this is where AI comes into play as it offers intelligent technology to do all the work for you. Instead of scrolling through hundreds of potential candidates, AI will automatically detect the best-fitting candidates for the role. This saves businesses from outsourcing to recruitment companies, who are less focused on finding what’s best for your company but more on what’s best for their wallet. Dozens of AI tools and features can be used to improve the hiring process and this technology is only going to become more sophisticated.
5. Training Employees
Training employees can be a lengthy process and sometimes it can be quite inconsistent across the company if training is being provided by different people each time. AI can deliver consistent and sophisticated training time and time again. This saves workers from having to spend their time on getting trainees up to date, and so they can focus on their tasks while AI, competently deals with training and staff development. The better the training program, the more likely businesses are to retain staff, and so AI is serving as an important tool in corporate training.
What’s more, businesses can use AI to analyze training results and offer insights on how workplace training can be improved and more specified. This will help employees to learn more efficiently and effectively.
6. Increased Security
AI technology has proven essential to increasing security and protecting businesses from malicious cyber attacks. AI knows the warning signs to identify potential cybersecurity intrusions. Tata Consultancy services conducted a survey in 2017 that found 44% of 835 businesses were using AI to protect them from cybersecurity intuitions. In today’s world cyber attacks are increasingly popular, and no business is safe. However, with continuous improvements in AI, this will hopefully continue to strengthen the security systems of businesses.
7. Improved Customer Service
One of the more notable ways that AI will continue to change the workplace is through the usage of chatbots. This has significantly improved customer service as bots can work around the clock, and so if a customer has a query they can get the answers they need instantly. Chatbots have become so sophisticated that they know how to simulate human conversation extremely well, and if they are not able to provide an answer they can send it off to an employee and have queries organized based on their priority level.
8. Better Document Storage
Another way that AI has and will continue to change the workplace is through more efficient and effective document storage. AI can digitize and manage documents in a more organized manner, making the lives of employees much easier as the next time someone is hunting for a document, tags, categories, and search options will allow for a smooth and easy locating process.
Artificial intelligence is an incredible component of improving technology and it has already had a profound impact on our workplace. In the next 5 to 10 years we should expect more advancements and tools that we perhaps never could have imagined were possible.