Before the pandemic, artificial intelligence (AI) was already on the rise across a wide range of industries, and COVID-19 has led businesses to adopt AI solutions to a variety of new problems. AI has enabled businesses to solve problems quickly and accurately by offering low-cost solutions.
Smart gadgets, cars, office equipment, and home appliances use AI to improve our efficiency with minimal effort on our end. Businesses use AI to enhance their operations, analytics, and customer experience. We gathered the latest trends in the AI industry to provide a glimpse of how it will evolve in the future and how to make the best use of it.
Voice and Language-Driven AI
For decades, conversing with a gadget was a thing we only saw in sci-fi movies and it seemed pretty far-fetched. Nowadays we can ask our phones for the nearest restaurant and they will give us the address. Though AI has progressed significantly in the areas of voice and language recognition, it is still in its early stages. The next phase will involve applying these functions of AI to customer call centers, for example. AI can be used to evaluate the outcome of a call, confirm the agent’s compliance with policies, understand the needs of the customer, and provide feedback to improve the agent’s performance. Technology is also moving towards voice control over touch-based control, which will rely heavily on AI.
Computer Vision
Facial recognition isn’t a new feature, but its capabilities have grown significantly in recent years. Social media platforms have used it for quite a while to ask if you want to be tagged in a photo, for instance. This technology hasn’t traditionally been as common in the workplace, but it has been used more often since the start of the pandemic. It has allowed companies to ensure that their employees are wearing masks and taking precautions against the spread of COVID-19. Computer vision is used to identify employees, keep track of them, and detect any irregularities. Furthermore, this technology is being used for security measures in aviation, retail, and other industries to identify different kinds of threats. Additional applications and better techniques will enable computer vision to provide even more accurate results.
AI-Enabled Software Development
Software development is a complicated process from beginning to end. All software goes through multiple stages of design, development, and testing. Recently, developers have started relying on AI to improve software development and complete tasks that used to require human intervention. There are already some AI solutions that designers use to help understand the needs of the client and design the project accordingly. Creating software requires comprehensive knowledge and experience to produce a high-quality product, but artificial intelligence software development, with the help of natural language processing (NLP), can reduce the number of man-hours needed to complete a project. Using AI in software development will enhance the security of software and help to identify bugs and errors in addition to countless other benefits. AI-enabled software development is still in its preliminary stages but has enormous potential.
AI-Enabled Processors
Even a powerful computer won’t necessarily be able to handle an AI model properly. The need for chips optimized for AI has encouraged the major chip manufacturers, such as Intel, AMD, and Nvidia, to produce AI-enabled processors. These chips will enhance the performance of computer vision, NLP, speech recognition, and other AI processes. For example, the automobile industry will use these processors to make their cars smarter, while airports will obtain faster face recognition results by using AI-enabled chips.
AI Chatbots
The use of AI chatbots by businesses has increased significantly in the past year. To understand how conversational AI works, it is crucial to understand the components of AI chatbot technology. AI chatbots are powered by natural language processing (NLP) and machine learning algorithms that enable them to understand and process user input accurately and quickly. Natural language processing allows for complex conversations, enabling a computer to interact with humans in their native language, instead of through programming codes or commands.AI chatbots have proven to be useful for customer support and sales, as they increase customer engagement, collect data, and handle business revenues. Moreover, customers can contact customer service using AI chatbots during non-working hours and resolve their issues. Businesses also use AI chatbots to save floor space which consequently saves money as they don’t need to buy equipment or hire customer support agents anymore. AI chatbots are able to recall previous encounters with a customer and personalize the conversation with them. In 2021, the features of AI chatbots and their abilities will expand further, making them a real asset for any business.
The number of applications for AI is increasing drastically in every industry, and AI technology has become extremely important for the countless benefits it offers. AI is currently being used in agriculture, construction, healthcare, robotics, and aerospace with businesses using it for predictive analysis, marketing, customization, and customer support. The possibilities are practically endless as this technology is evolving every day and taking on new roles. The trends we’ve discussed should give you a sense of the enormous potential AI has and how it’s already dramatically reshaping the world.
